NSBT Mobile Application Upgrade Notice

We are excited to announce an upgrade to your NSBT mobile application. This upgrade provides you with the same features that you love today, but in a modern, updated design. Some of the new features include:

  • Improved user experience & interface

  • Ability to reveal a typed passcode on the login screen

  • Multifactor Authentication that matches online banking

  • Fixed recurring transfers for mobile

  • New Dynamic/Editable Fields for Transaction Details

  • Biometrics for Android (Face ID)

  • Custom greeting with your name

We are excited about this upgrade and it will take effect on April 27, 2021. Please note your access ID & passcode will remain the same when accessing the upgraded mobile application.


If you are an iPhone user no action is required because your application will automatically update to the new experience.

If you are an Android user you will need to download the new application from the Google Playstore. If you access the old application on or after April 27, 2021 you will see the following error message:

Please let us know if you have any issues upgrading to the new experience on April 27, 2021 . You can contact customer support directly by calling 513-542-7800 or reach out to us with our Support Form. 

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